Resetting your password for the DGME portal is a straightforward process designed to ensure you can quickly regain access to your account. This guide will take you through each step, from accessing the password reset page to logging in with your new password, ensuring a smooth and secure experience.

Steps to Reset DGME Portal Account

Accessing the Password Reset Page

To begin the password reset process:

  • Direct Link to Reset Page:
    • Visit the DGME portal and click on the “Forgot Password” link, or go directly to the Password Reset Page.

Entering Employee ID for Verification

  • Identification Process:
    • Enter your Employee ID (EID) as prompted. This unique identifier is used to verify your identity within the DGME system.

Completing Security Verification Steps

  • Security Questions:
    • Answer the security questions you set up during your initial registration.
  • Email/Phone Verification:
    • You may be asked to verify via email or phone. Follow the instructions sent to your registered email or phone number to complete this step.

Creating a New Password

  • Password Requirements:
    • Your new password must meet the following criteria:
      • At least 8 characters long
      • Include a mix of upper and lower case letters
      • Contain at least one number
      • Include at least one special character (e.g., !, @, #, $)
  • Tips for Strong Passwords:
    • Use a combination of unrelated words
    • Avoid using easily guessable information like birthdays
    • Regularly update your password

Confirming the New Password

  • Re-entering Password:
    • Enter your new password again to confirm it.
  • Confirmation Process:
    • Ensure both entries match exactly. You will receive a confirmation message indicating your password has been successfully reset.

Logging in with the New Password

  • Successful Login Steps:
    • Return to the DGME Login Page
    • Enter your Employee ID and new password
    • Click “Login” to access your account

Contacting Support for Password Reset Issues

  • Support Options:
    • If you encounter any issues, contact DGME support via:
  • Escalation Procedure:
    • If the initial support contact does not resolve your issue, request escalation to a higher support tier for further assistance.

By following these steps, you can ensure that your DGME account remains secure and accessible, allowing you to manage your work-related information efficiently.